Common Question and Answer for our treatments

1. Do I need to carry out any preparation before the treatment?

No special preparation is needed. Please clean the floor before the treatment, pay attention to cold-blooded animals and water damaged stuffs.

2. How long do I need to be away from the area after treatment?

The treated area even DOES NOT need to be vacated after treatment because of the safe & odourless features of our BioKill® biocide. You just need to let the area dry for around an hour.

3. Is BioKill safe for children?

Humans and warm-blooded mammals have a different metabolism to insects. Our bodies are able to degrade the active ingredient safely.

Our Biocides have been exempted by the AFCD of HKSAR Government from having to use the “POISON” label since we are in the market.

4. Is BioKill safe for and pets?

Although all our insecticides are extremely safe for human beings and warm-blooded animals they are highly toxic to fish & reptiles. Please inform us prior to the treatment of any fish tanks, aquariums or ponds containing such animals and/or cover openings and filters with wet towels or plastic. Cats, due to their uniquely sensitive metabolism may also be affected. If you have cat(s), please remove them for the duration of the treatment. Remove their food and water and cover bedding toys etc. prior to the treatment. Once the insecticide has dried they can be returned. Opening windows / ventilating / turning on air conditioning helps to speed up the drying process.

5. How can BioKill kill insects but still be safe to warm-blooded mammals?

After insects contact a treated surface, BioKill® biocide will penetrate to its nerve membranes and cause paralysis and consequently the insects will die. The effect is not instant and may take several minutes.

Please refer to the answer in Q.3 on the safety characteristics of BioKill to warm-blooded mammals.

6. Do I need to cover food and kitchen utensils during treatment?

Even though our product, Biokill® biocide is safe, we aim to carry out treatment only to targeted areas. In keeping with professional practices, we recommend to cover or remove food and kitchen utensils while the treatment is carried out.

7. What should I do after treatment? Do I need to wash everything?

There is no need to wash everything or carry out any special cleaning after application because of the safe features and killing mechanism of our unique BioKill® biocides. Simply leave the treated area to dry.

We also advise you to clean using a vacuum for 2-3 days after treatment. This will maintain the killing effect of our Biokill® biocide on insect pests over a wider area.

8. Why BioKill is odourless?

BioKill® biocide does not produce an unpleasant odour as some other insecticides can do. Our Biocides are water-based and use cosmetic-grade additives.

9. Why is there no guarantee given for a one or two application plan?

Most biocides / insecticides on the market are unable penetrate the insect’s egg. Therefore if the egg hatches in an untreated area or where the biocide / insecticide has degraded or been cleaned away the infestation will continue once the egg is hatched. Therefore a guarantee cannot be offered for a one or two application plan.

We recommend having a One Year Protection Service plan because this provides for a guarantee in the contract period and is more cost effective.